Refund Policy

Last Updated: February 13, 2026

At Qadora, we are committed to providing high-quality automotive repair and maintenance services. This Refund Policy outlines our practices regarding refunds, cancellations, and service disputes to ensure transparency and fairness for our clients. By using our services, you agree to the terms outlined below.

1. General Policy

Qadora strives to ensure that all services meet or exceed client expectations. Refunds are considered on a case-by-case basis, depending on the type of service provided, circumstances, and compliance with this policy.

  • Refunds are typically offered only if the service was not performed as described or if there was a verifiable error on our part.

  • We do not offer refunds for services that were performed correctly and as agreed upon.

  • All refund requests must be submitted within 14 days of service completion.

2. Services Eligible for Refund

Refunds may be considered for:

  • Incorrect or incomplete services caused by Qadora staff or system errors.

  • Services not performed due to scheduling or operational issues on Qadora’s side.

  • Duplicate payments or billing errors.

3. Services Not Eligible for Refund

Refunds will not be issued for:

  • Standard wear-and-tear maintenance services (e.g., routine oil changes, tire rotations) once service has been completed.

  • Services completed correctly as described and agreed upon in advance.

  • Situations where vehicle damage or issues were caused by the client after service.

4. Refund Request Process

To request a refund, please follow these steps:

  1. Contact Qadora promptly via email or phone with your service details.

  2. Provide your invoice number, date of service, and a detailed description of the issue.

  3. Our Customer Service team will review your request and may contact you for additional information.

  4. Approved refunds will be issued using the same payment method used for the original transaction within 7–14 business days.

5. Cancellations and Rescheduling

  • If you need to cancel or reschedule a service appointment, please contact us at least 24 hours in advance.

  • Appointments canceled with less than 24 hours’ notice may be subject to a cancellation fee.

  • Rescheduled appointments are not considered refunds but may be accommodated at no additional charge depending on availability.

6. Dispute Resolution

Qadora encourages clients to contact us directly to resolve any service-related disputes. Our goal is to find a fair resolution. If disputes cannot be resolved directly, they may be escalated according to applicable consumer protection laws in the State of Florida.

7. Contact Information

For questions or concerns regarding this Refund Policy, please contact us:

  • Email: [email protected]

  • Phone: (352) 6803-3402

  • Address: 1234 Main Street, Mt. Dora, FL 32757, United States